1. Contractual partner

Vulva Shop - Womxn Empowerment GmbH
Jörgerstrasse 24/18
1170 Vienna

Place of jurisdiction Vienna

2. Scope

Unless otherwise agreed, these GTC apply to the business relationship between the seller and the customer. The inclusion of the customer's own conditions is contradicted. The customer is considered a consumer if he concludes the contract for non-commercial or self-employed activities.

3. Conclusion of contract

The product descriptions contained in the seller's online shop do not represent binding offers on the part of the seller, but serve to enable the customer to submit a binding offer.

The customer can submit the offer via the online order form integrated in the seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer with regard to the goods contained in the shopping cart by clicking the button that concludes the ordering process.

The seller can accept the customer's offer within five days,

  • by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby receipt of the order confirmation by the customer is decisive, or
  • by delivering the ordered goods to the customer, whereby receipt of the goods by the customer is decisive, or
  • by asking the customer to pay after placing his order.

If there are several of the above alternatives, the contract is concluded at the point in time at which one of the above alternatives occurs first. The period for accepting the offer begins on the day after the customer has sent the offer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer with the result that the customer is no longer bound by his declaration of intent.

If you select a payment method offered by PayPal, the payment will be processed via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, can be viewed at or - if the customer does not have a PayPal account - under the terms and conditions for payments without a PayPal account at If the customer pays using a payment method offered by PayPal that can be selected in the online ordering process, the seller already declares acceptance of the customer's offer at the point in time at which the customer clicks on the button that concludes the ordering process.

When submitting an offer via the seller's online order form, the text of the contract is saved by the seller after the conclusion of the contract and sent to the customer in text form (e.g. e-mail, fax or letter) after the order has been sent. The seller does not make the contract text accessible beyond this. If the customer has set up a user account in the seller's online shop before sending his order, the order data will be archived on the seller's website and can be called up free of charge by the customer via his password-protected user account by providing the corresponding login data.

Before submitting a binding order via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, with the help of which the display on the screen is enlarged. The customer can correct his entries as part of the electronic ordering process using the usual keyboard and mouse functions until he clicks on the button that concludes the ordering process.

To enter the contract you can use German as your prefered language.

The order processing and contact usually takes place via e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned to process the order can be delivered.

4. Payment and Prices

The prices include VAT, shipping is added at check-out.

The payment option(s) will be communicated to the customer in the seller's online shop.

If you select a payment method offered via the "Shopify Payments" payment service, the payment will be processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments are communicated to the customer in the seller's online shop. To process payments, Stripe can use other payment services for which special payment conditions may apply, to which the customer may be informed separately. Further information on "Shopify Payments" is available on the Internet at

5. Subject of the contract

The subject of the contract are the goods ordered and paid for by the customer.

6. Condition, Delivery and Availability of Goods

The nature and dimensions of the goods offered result from the description and the pictures in the web shop. Slight deviations are to be expected, particularly with the handcrafted individual items, such as candles, embroidery, crocheted work and T-shirts. These characteristics do not constitute defects but rather minimal deviations are allowed. Errors and mistakes regarding the availability of goods are reserved. The web shop orders are collected by our contractual partner and produced and distributed together at the latest every three weeks.

7. Delivery and Shipping Costs

BEFORE accepting the package, it must be inspected for damage and removed contents.

The delivery time is up to 7-10 working days, we assume no liability for any deviating delivery times from DHL, DPD, GLA or the post office. The shipping costs are calculated depending on the weight and destination at check-out.

The shipping costs are automatically calculated during the check-out process and added to it.

8. Right of Return / Right of Withdrawal / Right of Withdrawal

A return must be registered.

The return can only be accepted if a completed return form is enclosed.

You have the right to return the goods within fourteen days without giving a reason. The withdrawal period is fourteen days from the day on which the goods were delivered.

Refunds can only be made using the same payment method that was originally used to pay.

In the event of a defective product, we will refund you the purchase price and cover the return costs.

The return costs are to be borne by the customer. Return costs due to non-collection are also to be borne by the customer.

Reduced goods cannot be exchanged, the right of withdrawal remains unaffected.

In all cases we ask you to contact us.

9. Retention of Title

The delivered goods remain the property of the seller until full payment has been made.

10. Liability and Final Provisions

Contracts between the seller and the customer take place under Austrian law. The seller assumes no liability for damage caused by the transport company.

11. Severability Clause

Should a provision of these General Terms and Conditions not be effective, the statutory provisions shall apply in place of the invalid provision. In any case, the legal validity of all other provisions is not affected.