Terms & Conditions
General Terms and Conditions (GTC)
Vulva Shop – Womxn Empowerment GmbH
Mitterberggasse 23/1, 1180 Vienna
Authorized representative: Sofia Surma
Email: support@empovver.com
Place of jurisdiction: Vienna
Scope
These General Terms and Conditions (GTC) apply to all orders placed by consumers through our online shop ( www.empovver.com ). We ship to all member states of the European Union and Switzerland.
Contractual partner
The purchase contract is concluded with:
Vulva Shop – Womxn Empowerment GmbH,
Mitterberggasse 23/1, 1180 Vienna, Austria
Authorized representative: Ms. Sofia Surma
Offer and conclusion of contract
The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to order. By clicking the "Buy now" button, you place a binding order for the goods in your shopping cart. Confirmation of receipt of the order will be sent by email immediately after the order has been submitted and does not constitute acceptance of the contract. The contract is only concluded upon our express declaration of acceptance or upon dispatch of the goods or a shipping confirmation.
Prices and shipping costs
All prices include VAT for deliveries within the EU.
For deliveries to Switzerland, prices are displayed exclusive of VAT (tax-free export delivery). Please note that deliveries to Switzerland may incur additional costs (e.g., import VAT, customs duties, fees), which you, as the customer, must pay directly to the relevant Swiss authorities.
Important note for Swiss customers:
To comply with Swiss import regulations, orders are limited to a total value of 150 Swiss francs (CHF), including shipping costs, per order. Orders exceeding this value cannot be accepted.
In addition to the stated prices, shipping costs may apply, which will be clearly stated during the ordering process.
Delivery
Delivery will be made to the address you provide in the EU or Switzerland.
Some of our products are held on consignment or on a consignment basis and shipped directly from our warehouse. Some products are shipped directly from the manufacturers. In such cases, partial deliveries may occur.
If a product is not available, we will inform you immediately.
Payment
Payment can be made using the payment methods offered during the ordering process. Refunds will only be made using the original payment method.
Retention of title
Ownership of the delivered goods shall only pass to the customer upon full payment of the purchase price.
Right of withdrawal & return
Right of withdrawal (statutory right of withdrawal):
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal is only effective if you inform us of your decision to withdraw from the contract using the provided withdrawal form or an unambiguous declaration by email (support@empovver.com). The withdrawal period is 14 days from the day on which you or a third party designated by you received the goods. After exercising your right of withdrawal, you must return the goods to us immediately, but no later than within 14 days.
Consequences of revocation:
If you cancel this contract, we will promptly refund all payments we have received from you, including delivery costs, upon receipt of the goods. We will use the same means of payment you used for the original transaction for this refund.
Right of return (additional contractual right):
Regardless of the statutory right of withdrawal, we offer you a voluntary right of return within 30 days of receipt of the goods. The prerequisite for a return under the voluntary right of return is that the goods are unused and undamaged (unless there was transport damage or a defect that already existed before shipment). After receipt of the goods, we will refund you the product price, excluding shipping costs.
To return an item, please send an email to support@empovver.com in advance. We will then create a shipping label for your return.
A notice:
The statutory rights arising from warranty and cancellation remain unaffected by this right of return.
Return costs:
You are responsible for the direct costs of returning the goods (both in the case of cancellation and return). Return costs due to non-collection are also your responsibility. In the event of a defective product, we will refund the purchase price and cover the return shipping costs.
Exclusion of exchange:
Reduced-price items are non-returnable. Your statutory right of withdrawal remains unaffected.
Deposit system for reusable packaging
Deposit on reusable beverage bottles
A deposit is charged for certain beverages in reusable glass bottles. This deposit is shown separately from the product price at checkout.
Return and refund
Returning reusable bottles is not possible through our online shop, as shipping is handled exclusively by external service providers. Deposit refunds are unfortunately not possible in these cases. Under certain circumstances, the bottles can be returned to Austrian supermarkets, although this depends on the retailer and bottle type. We cannot guarantee a return in these cases.
Pick up and return on site
If you pick up your bottles yourself at our location, you can return empty reusable bottles for a refund of the deposit. The prerequisite is that the bottles are undamaged, clean, and comply with the reusable system we offer. Returns are only possible at our location by prior appointment.
Warranty
The statutory warranty rights apply. In the event of a defective product, we will refund the purchase price and cover the return shipping costs.
Data protection
Information on the processing of personal data can be found in our privacy policy
Place of jurisdiction
All disputes arising from or in connection with this contractual relationship shall be governed exclusively by the laws of the Republic of Austria, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Vienna.
Online dispute resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Severability clause
Should any provision of these Terms and Conditions be invalid, the statutory provisions shall apply in place of the invalid provision. The legal validity of all other provisions shall remain unaffected.
